At AquaNest, we are committed to safeguarding your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect and process the following types of personal data:

1. Personal Details: Name, address, email, phone number, and emergency contact details.
2. Health Information: Medical conditions or allergies related to you, your child, or your baby (collected to ensure safety during lessons).
3. Payment Details: Bank or payment card details for processing payments.
4. Usage Data: Information about how you interact with our website or marketing communications.

We only collect data necessary for providing our services effectively.

2. How We Use Your Information

The personal data we collect is used for the following purposes:

• To process bookings and payments for swimming lessons or courses.
• To ensure safety by maintaining up-to-date health records.
• To communicate essential information about lessons, schedules, and cancellations.
• To send you service updates, offers, or marketing communications (if you have opted in).
• To comply with legal obligations and maintain accurate business records.

3. Cookies on AquaNest Website

Cookies are small text files stored on your device to enhance your browsing experience and collect usage data. We use cookies on our website to:

• Track website performance and usage through analytics tools.
• Remember your preferences for a personalized experience.
• Enable targeted advertising campaigns on platforms like Google and Instagram.

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

4. Third-Party Websites

Our website may contain links to third-party websites for your convenience. Please note that AquaNest is not responsible for the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

5. Third-Party Service Providers

AquaNest collaborates with trusted third-party service providers to ensure smooth operations. These providers may have varying levels of access to our customer database:

• Modular: Manages and maintains the AquaNest website, ensuring its functionality and security.
• Muve: A marketing email, and text message platform that stores basic contact information for carrying out email and SMS marketing campaigns.
• Stripe: A secure platform that processes and stores all credit card information, ensuring it never reaches AquaNest servers.
• Google and Instagram: Used as advertising platforms in conjunction with our customer database to deliver targeted marketing campaigns.

All third-party providers are subject to confidentiality agreements and data protection standards to ensure your information is handled securely.

6. Data Security

We take the protection of your personal data seriously and have implemented the following measures:

• Secure servers and encrypted payment processing.
• Access controls to restrict personal data access to authorized personnel only.
• Regular monitoring and updates to safeguard against unauthorized access or data breaches.

If you believe your data has been compromised, please contact us immediately at ana.mauricio@aquanest.co.uk or call us on 07432 601104.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes for which it was collected.
• Comply with legal and regulatory requirements.
• Resolve disputes or enforce our agreements.

When personal data is no longer required, it will be securely deleted.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data where applicable.
• Restriction: Request that we limit how we process your data.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Portability: Request transfer of your data to another organisation.

To exercise any of these rights, please contact us at ana.mauricio@aquanest.co.uk or call 07432 601104.

9. Marketing Communications

If you have opted in to receive marketing communications, you may unsubscribe at any time by clicking the UNSUBSCRIBE link in any email or by contacting us at ana.mauricio@aquanest.co.uk or 07432 601104.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at:

AquaNest

Email: ana.mauricio@aquanest.co.uk

Phone: 07432 601104